Billing policy

Refunds and cancellation.

Builder Beta starts only after invite approval and accepted account setup. It starts with a 14-day no-card trial and continues at $20/month only if paid billing remains active. Free remains invite-approved, Scale/PAYG and Enterprise remain request-only, and usage overages are disabled by default.

Builder cancellation

Builder Beta starts with a 14-day no-card trial for approved beta users and continues at $20/month. Customers can cancel through the billing portal. Cancellation stops future renewal at the end of the current billing period unless a separate written agreement says otherwise.

Payment methods and invoices

Payment method updates and invoice history are handled through the billing portal for active Builder customers.

Refund review

Refunds are reviewed case by case for preview billing issues, accidental duplicate charges, or service-impacting incidents. Contact support with the invoice ID and project ID.

Failed payments

Failed invoices, paused trials, or canceled billing move paid projects into a fail-closed billing state. Builder-only resource creation, existing application API calls, and capability invocations require active or trialing billing until payment is resolved or an operator reviews the account.